SparkFun is looking to hire an Administrative Support Specialist
Pay: $17.00 / hour
Shift: M-F 9 am - 5 pm
Department: Business Development
About SparkFun
Since 2003, SparkFun has been helping turn ideas into reality – whether you’re creating a smart weather station, exploring the frontier of machine learning, building a robot for school or prototyping your first (or tenth) product. No matter your vision or skill level, our open source components, resources and online tutorials are designed to broaden access to innovative technology and make the road to a finished project shorter.
We are an equal opportunity employer that values a diverse workforce and an inclusive culture. SparkFun offers an abundance of opportunities to learn new skills from other Funions, in addition to many other benefits and perks.
SparkFun's Next Administrative Support Specialist
The key focus of this position is to ensure that processes around internal order management, and other internal focused tasks are completed in a timely and efficient manner. The Administrative Support Specialist plays a pivotal role in supporting the SparkFun Sales & Support team to focus their efforts and activities on direct customer and key account communications to nurture overall account growth and exemplary customer experience. Being an adaptive team player, engaged and detail oriented is key for this position.
Essential Job Functions:
1. Process Internal Administrative Order Management Tasks
- Maintain overall order management activities for low-level and B2C accounts (including but not limited to; facilitate internal processes, order/account management through tags, notes and estimated ship information, submit/process incoming return requests, processing payments and other order related processes
- Supporting the efforts of the Sales & Support team in ensuring order management related activities are completed in a timely manner
- With every effort, ensure the customer experience is smooth, fast, and enjoyable through efficient processing of orders
- Maintain record of communications/interactions/activity within relevant internal systems
- Understanding when to escalate potential new opportunities to Sales Specialist or Territory Team Lead
- Always be on the lookout for potential account growth opportunities through identifying potential new B2B accounts, or existing accounts
2. Collaborate Within and Across Departments
- Facilitates open communication with Shipping/Warehouse, Supply Chain & Finance as relevant to support customers
- Maintain open communication between team members, including the ability to ask anyone questions and a sense of accountability and ownership to the team
- Cross-train and collaborate with Support Specialists, this role will be responsible for providing support with incoming inquiries for low-level or B2C accounts as needed
3. Understand, work towards, and report out on key metrics
Other duties and tasks may be assigned as needed.
Required Skills & Qualifications:
- Communication skills - both receptive (listening to understand) and expressive (verbal & written)
- Collaboration skills; adapt to customer and team/company needs
- Service-oriented- for both customers and colleagues; people oriented
- Ability to exercise empathy and patience
- Stellar ability to work under pressure
- Problem-solving skills
- Time management skills and attention to detail
- Computer skills and experience, specifically with:
- Google suite of products: GMail, Google Docs, Google Sheets, etc
- ERP systems
- Customer relationship management systems
SparkFun Benefits & Perks
At SparkFun, we ask a lot of our employees, and that’s why we give so much in return. Here are just some of the benefits:
- Competitive salary
- Medical/dental/vision plan
- Matching 401(k),
- A casual dress code for you
- Dogs - yes, we bring dogs to work
- Full gym with climbing wall. If that’s not your style we offer a monthly gym stipend or onsite yoga
- We have a great employee discount and opportunities to create and share content with the SparkFun community
- Paid Parental Leave
- Paid time to volunteer
- EcoPass (public transportation pass)
- Paid time off + Sick Time
- Summer BBQs, work parties, and more!